FAQ

Got Questions? We’ve Got Answers!

We have paid special attention to the quality and prices of our products since the very beginning of our company. 

Considering the high competition, these are the basic features that positively distinguish us from others.

Please, read the following rules.

 

• General Information:

   Body kits are replicas of original products, have been designed by us or other manufacturers cooperating with our company. They are made from high quality GRP (Glass Reinforced Plastic ). All products must be carefully checked prior to installation. Parts for body kits must be primed before painting. We do not provide user manuals and installation kits at the purchase. Please contact our office for advice.We will do our best to be of your assistance as far as possible. We reserve the right to the return of any costs of installing our products. We assume that the product will be installed in an appropriate manner by a competent person.We reserve the right to amend the rules without notice. All prices of items included on the website include VAT @ 20%.

• Payments:

   Our payment system is powered by PayPal.

  PayPal is a secure online payment method, which allows you to pay or get paid quickly and easily without sharing any of your financial information. We remember and safeguard your bank, credit or debit card details, so you don’t have to. You can use PayPal to pay for items on eBay or any of the thousands of online retailers that accept PayPal. You can also get cashback and exclusive discounts from selected retailers via the PayPal Offers site. 

  You don't need to open an account at PayPal, all you need is just a credit or debit card to make a payment.

  To make a payment you need to:

  • Register in our shop,
  • pick the item(s) you'd like to buy
  • add it to your basket
  • chose your country from shipment panel and click 'next'
  • fill out your delivery address (if you haven't done it during registration), leave a comment (optional) and click 'next'
  • check your order and click 'Pay with PayPal' to continue
  • you'll be redirected to PayPal website where you can finish your payment. When your payment is done, you should receive confirmation from PayPal and EXEL composite ltd with your order details. We will also confirm your payment in 24 hours. 

  All prices include 20% VAT 

• Returns and refunds:

   If a purchased product has manufacturing defects or you have been mistakenly shipped merchandise inconsistent with your order, EXEL composite ltd will do their best to solve the problem as soon as possible. You can request a full cash refund or an exchange of the item. 

  Every customer has the right to return the item purchased from us within 14 days from the date the good were received.

  The product returned must be in the same state as when the customer received it and must be properly secured during the return shipment. 

  Please note: Return postage is paid by the buyer.Any inquiries, complaints and problems concerning shipments and returns and refunds will be answered by e-mail or telephone within 24 hours.

             Exel Ltd 

  • Unit 12.Thames street industrial estate.
  • Thames Street. 
  • Nottingham. 
  • NG6 8HW. 
  • United Kingdom 

   

• Privacy Policy:

  What are cookies?

  Cookies are little files that all websites put on our hard drives to help make our visits quicker, easier and more relevant. Some cookies are essential for websites to work and others remember things about you to give you a better and more enjoyable experience online.

  Essential cookies

  Without these cookies, website won't work properly. They help to move around the secure areas of the website and do things you've specifically come to the website for.

  Cookies remember things like products you put in your basket and information entered in forms such as checkout. Without these cookies, the information would be lost every time the new page is entered.

  Our cookies: 

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  • cc_cookie_accept (Cookie information alert)

  Cookies that save your settings

  When you fill in a form with your name or other details, the cookies remember that, so there is no need to type it in each time you come back.

  Our cookies:

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  Cookies for adverts

  They show you when logged in to the website and also it can be used to share information with any partners who provide a service on the website. The information shared is only used to provide the service, product or function and not for any other purpose.

  Our cookies:

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  Cookies for website info

  Cookies collect anonymous information about how visitors use the website, like the most popular pages and any error pages you see. This aggregated information are used to improve the website - it never identifies individual users.

  It gives an overall picture of how people use the website by telling things like the number of visitors to each page and what people do on the page, like which links they click on.

  Our cookies (Google Analytics):

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  Data protection

  Your personal data is protected in the UK by the Data Protection Act (the "Act"). The contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy. 

  You have a legal right to ask us to provide you all the information we store about you and your actions on our website. You can also demand corrections, blocking or deletion of the data.